RETURN/EXCHANGE POLICY

Returns must be made within 20 days of shipment. All products must be in original packaging, not used and in salable condition. All receipts/ tags need to be included with your return. Provided the return meets these criteria, returns are refunded in the original payment form, less shipping and handling. Any product purchased from a retailer must be returned to that retailer. We can only accept returns purchased from www.rikshawdesign.com. Please note that all fabric orders are final sale. All items ending in $0.97 are also a final sale, and may not be returned or exchanged.

To Complete a Return:
Rikshaw Design is not responsible for shipping fees or lost returns.
Using your own traceable and insured shipping method, mail your return to:

Rikshaw Design
ATTN: Returns
243 Sir Francis Drake Blvd.
San Anselmo, CA
94960

Please include a copy of your packing slip, the items you are returning, and reason for your return (we love to get feedback!), if you would like a size exchange, what size you want to exchange for.

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. All orders are refunded in US dollars to the credit card used at the time of the original purchase.

 

PRICE ADJUSTMENTS

Rikshaw Design gladly honors price adjustments on full priced items that were purchased, from our website only, up to 7 days prior to sale.

 

BACKORDERED ITEMS

To inquire when we are getting product in stock, please contact info@rikshawdesign.com .