F.A.Q.
- What is hand-block printing?
- The hand block printing technique dates back hundreds of years. Each piece is hand printed by an artisan in Jaipur, the capital of Rajasthan, with a hand carved teak wooden block. This block is pressed over and over again depending on how many colors and designs are in the print. Because this is all done by hand, you may find some printing differences with the fabric, that is the nature of hand block printing and we feel is the charm and uniqueness of each special piece.
- How do I wash the products of Rikshaw?
- Most products are machine washable in cold water on the gentle cycle with mild detergent and tumble dry low. Please refer to tags on your product for specific care instructions.
- Can I buy individual items such as a crib bumper and a bedskirt separately?
- At this time our crib bedding sets are sold in sets of 3 items; a quilt (toddler size), a bumper, and a bedskirt.
- What is your shipping policy?
- All orders are shipped within 5 business days via UPS. You can choose UPS ground or 2nd Day Air. If you need a product immediately, please contact info@rikshawdesign.com and we can try to accommodate you. No orders to PO boxes are accepted.
- How do I reach customer service?
- Please feel free to contact us with any questions that you may have.
By email: info@rikshawdesign.com
By phone: 1-877-4-RIKSHAW (474-5742) - Do you offer swatches?
- Yes, if you are interested in seeing swatches please contact info@rikshawdesign.com.
- Do you offer Fabric by the yard?
- We will soon, check back with us!
- Do you offer gift wrap?
- Not at this time.
- What if my item is out of stock or backordered?
- To inquire when we are getting product in stock, please contact info@rikshawdesign.com.
- What is the return policy?
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Please contact Rikshaw Design before attempting a return. You must obtain an RA# before returning your product. After reaching us, we will provide you with shipping instructions.
Returns must be made within 10 days of your delivery. All products must be in original packaging, not used and in salable condition. All receipts/tags need to be included with your return.
Any product purchased from a retailer must be returned to that retailer. We can only accept returns purchased from www.rikshawdesign.com
- Rikshaw's privacy policy:
- We want to assure you as a customer of Rikshaw Design we only collect the information we need to fulfill an order. We will not sell or loan your information to a third party. When joining our mailing list we will only send you notifications of new products or special offers we are having.