All orders are shipped using UPS as our carrier. Orders will be shipped from our warehouse within 3-5 business days of placing your order. We will ship on business days excluding major holidays. Standard shipping is UPS Ground Service to all continental US destinations, unless an expedited UPS service is selected. UPS will not deliver to PO Boxes.
You will receive an email with tracking number included when your order has shipped.
We currently do not ship outside of the US.
For full refund, returns must be made within 20 days of shipment. All products must be in original packaging, not used and in salable condition. All receipts/ tags need to be included with your return. Provided the return meets these criteria, returns are refunded in the original payment form, less shipping and handling. Any product purchased from a retailer must be returned to that retailer. We can only accept returns purchased from www.rikshawdesign.com. Please note that all fabric orders are final sale. All items ending in 0.97 are also a final sale, and may not be returned or exchanged.
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. All orders are refunded in US dollars to the credit card used at the time of the original purchase.